CareCore Agency was founded by Darline Antoinette, an industry leader with over 13 years of frontline and supervisory customer service experience.
Throughout her career, Darline has worked directly with customers, navigated complex corporate environments, led teams, coached customer service professionals, and resolved high-level escalations. Her experience has given her a deep understanding of what it takes to create exceptional customer experiences while also supporting the people responsible for delivering them.
Built From Experience
CareCore Agency was created from Darline’s belief that great customer service begins with the person behind the phone.
When professionals are supported, equipped, and empowered to succeed, they are better positioned to provide customers with the patience, empathy, professionalism, and solutions they deserve.
That philosophy became the foundation of CareCore Agency.
Her Vision for CareCore
Darline created CareCore Agency to serve as a bridge between businesses seeking dependable customer service support and experienced professionals seeking meaningful remote opportunities.
Her vision is to build an agency where businesses can trust that their customers are being cared for, while customer service professionals are given opportunities to grow and thrive.
Leadership With Care at the Core
Darline’s leadership philosophy is rooted in the same principles that guide CareCore Agency:
Excellence. Relationships. Care. Reliability. Professionalism.
Her commitment is simple: build strong people, create strong partnerships, and deliver customer experiences that businesses can be proud of.
“We can handle your calls with excellence, care, empathy, and quick solutions.”
— Darline Antoinette, Founder of CareCore Agency
CareCore Agency
We Take the Course of Care for Your Solutions.
